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“Something Went Wrong” message appears on opening office programs like word or excel

Something went wrong as a message appears on opening Office 365 products. This is due to the failure of  Office program-related files and corrupted registry entries. You have to repair the program or reinstall it by cleaning the registry. The solutions are explained in this article.

Solutions for Microsoft Office 365 something went wrong Message

When you are unable to use MS Office 365 on your computer, again see the something went wrong error message as shown below

You may try out some of our suggested easy steps to sort out the issue.

1.   Restart your PC

The best solution is to restart the pc so that it would stop the additional files running in the background.

After a few minutes back sign in.

2.   Check the service status

If your Microsoft account is inaccessible for you, for time being the service might be down. Wait for few moments, and try again.

But if the service shows normal status, then there might be a problem with the internet explorer.

3.Close and then re open the explorer.

  • Firstly, To delete the error of signing in with a different, first close, then reopen the browser.
  • Go to your Microsoft account and Simply sign in to your office account
  • Finally, Tap on the install option for downloading

4.   Uninstalling and Reinstalling Office from Control Panel

If your PC has MSI installation package, click to run the uninstallation tool.

  • At First, Uninstall Microsoft Office 365 from Control Panel and then use the removal tool.

If office apps are in the form of suites like Office Home, or Microsoft 365, search out for the exact suite name. the stand-alone apps can be searched out by their app name.

To uninstall an individual app, it should be likely to be a stand-alone app.

Open Control Panel

For Windows 10/11

  • Type control panel in the search box, then choose it.
  • Choose Programs,
  • The programs and Features
  • Right Click the Microsoft Office, and select uninstall.

Now reinstall it by following the given below steps

Download the uninstalling support tool for your device

After downloading, and installation of the tool a window containing uninstall office products will open.

Follow the steps


Tap on SetupProd_OffScrub.exe, then press on open

Internet Explorer

Choose Run to start the SetupProd_OffScrub.exe.


  • Firstly, Choose the SaveFile in the popup window, then downloads, next.
  • Secondly, Choose your desired product, then go to next
  • Follow the prompted options
  • Restart your device
  • You will see the uninstall tool on the screen, complete the remaining prompt options to complete the uninstall process.
  • Finally, Select your favorite Office Version, and finally close uninstall tool.


If you have problem while doing this method, we recommend you to chat with our online experts. I am sure they will guide you and help resolve this issue. You can also visit website for more details and more information.

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 The operation can’t be performed 

Unlicensed product

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Outlook Not responding 

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